/* ═══════════════════════════════════════
   chatbot-messages.css — Winair
═══════════════════════════════════════ */

/* Messages area */
.chat-msgs {
  flex:1; min-height:0; overflow-y:auto;
  padding:14px 12px; display:flex; flex-direction:column;
  gap:9px; scroll-behavior:smooth;
  background: linear-gradient(180deg,#fbfbfd 0%,#f7f7fa 100%);
}
.chat-msgs::-webkit-scrollbar       { width:5px; }
.chat-msgs::-webkit-scrollbar-thumb { background:var(--wa-grad-btn); border-radius:6px; }

/* Bubbles */
.msg {
  max-width:86%; font-size:13px; line-height:1.45;
  padding:11px 15px; border-radius:17px;
  animation:msgPop .32s var(--wa-ease-bounce);
  font-family:var(--font-body); overflow-wrap:anywhere;
}
@keyframes msgPop { from{opacity:0;transform:scale(.9) translateY(10px)} to{opacity:1;transform:scale(1) translateY(0)} }

.msg-bot {
  background:#fff; color:var(--wa-text);
  border:1px solid var(--wa-border);
  border-bottom-left-radius:4px; align-self:flex-start;
  box-shadow:0 3px 12px rgba(20,30,60,.07); white-space:normal; line-height:1.5;
}
.msg-user {
  background:var(--wa-grad-btn); color:#fff;
  border-bottom-right-radius:4px; align-self:flex-end;
  box-shadow: var(--wa-glow-red);
}

/* Content formatting */
.msg p                       { margin:2px 0; line-height:1.3; }
.msg h1,.msg h2,.msg h3,.msg h4 { margin:4px 0 2px; font-size:13px; }
.msg ul,.msg ol              { margin:2px 0; padding-left:16px; }
.msg li                      { margin:1px 0; line-height:1.3; }
.msg > *:first-child         { margin-top:0 !important; }
.msg > *:last-child          { margin-bottom:0 !important; }
.msg a                       { color:var(--wa-red); font-weight:700; text-decoration:underline; word-break:break-all; }
.msg table                   { display:block; width:100%; overflow-x:auto; border-collapse:collapse; margin:4px 0; font-size:12px; }
.msg th,.msg td              { padding:6px 10px; border:1px solid var(--wa-border); text-align:left; white-space:nowrap; }
.msg th                      { background:#F5F5F5; font-weight:600; }
#chat-window a               { color:var(--wa-red); text-decoration:underline; font-weight:600; transition:color .15s; }
#chat-window a:hover         { color:var(--wa-red-dark); }

/* Typing */
.typing {
  display:flex; gap:5px; align-items:center;
  padding:11px 15px; background:#fff;
  border:1px solid var(--wa-border); border-radius:17px;
  border-bottom-left-radius:4px; align-self:flex-start;
  width:fit-content; box-shadow:0 3px 12px rgba(20,30,60,.07);
  animation: msgPop .32s var(--wa-ease-bounce);
}
.typing span {
  width:7px; height:7px; background:var(--wa-grad-btn);
  border-radius:50%; animation:typeBlink 1.3s infinite;
}
.typing span:nth-child(2) { animation-delay:.22s; }
.typing span:nth-child(3) { animation-delay:.44s; }
@keyframes typeBlink { 0%,80%,100%{opacity:.3;transform:scale(.75)} 40%{opacity:1;transform:scale(1.25)} }

/* Spinner */
.chat-spinner { display:flex; align-items:center; gap:5px; padding:10px 14px; }
.cs-dot { width:7px; height:7px; border-radius:50%; background:var(--wa-grad-btn); animation:csDot .9s ease-in-out infinite; }
.cs-dot:nth-child(2) { animation-delay:.15s; }
.cs-dot:nth-child(3) { animation-delay:.30s; }
@keyframes csDot { 0%,80%,100%{transform:scale(.6);opacity:.4} 40%{transform:scale(1);opacity:1} }

/* Quick options */
.qlabel {
  font-size:10px; color:#999; margin-bottom:5px; font-weight:700;
  text-transform:uppercase; letter-spacing:.9px;
}
.quick-options { display:grid; grid-template-columns:1fr 1fr; gap:9px; width:100%; background:transparent; }
@media (max-width:380px) { .quick-options { grid-template-columns:1fr; } }

.opt-btn {
  background:#fff; border:1px solid #EFEFEF;
  color:#2B2B2B; padding:12px 13px; border-radius:16px;
  font-size:13.5px; font-weight:600; cursor:pointer;
  font-family:var(--font-body);
  transition:border-color .25s, box-shadow .3s, transform .25s;
  display:flex; align-items:center; gap:11px;
  width:100%; text-align:left; position:relative; overflow:hidden;
  box-shadow:0 2px 8px rgba(20,30,60,.05);
  animation: optIn .4s var(--wa-ease-bounce) both;
}
.quick-options .opt-btn:nth-child(1) { animation-delay:.03s; }
.quick-options .opt-btn:nth-child(2) { animation-delay:.08s; }
.quick-options .opt-btn:nth-child(3) { animation-delay:.13s; }
.quick-options .opt-btn:nth-child(4) { animation-delay:.18s; }
.quick-options .opt-btn:nth-child(5) { animation-delay:.23s; }
.quick-options .opt-btn:nth-child(6) { animation-delay:.28s; }
.quick-options .opt-btn:nth-child(7) { animation-delay:.33s; }
.quick-options .opt-btn:nth-child(8) { animation-delay:.38s; }
@keyframes optIn { from{opacity:0;transform:translateY(10px) scale(.96)} to{opacity:1;transform:translateY(0) scale(1)} }
.opt-btn::before {
  content:''; position:absolute; inset:0;
  background:var(--wa-grad-soft); opacity:0; transition:opacity .25s;
}
.opt-btn::after {
  content:'›'; position:absolute; right:12px; z-index:1;
  color:#CCC; font-size:17px; line-height:1; transition:color .2s, transform .2s;
}
.opt-btn:hover {
  border-color:rgba(204,0,0,.22);
  box-shadow:0 14px 30px rgba(204,0,0,.16); transform:translateY(-3px);
}
.opt-btn:hover::before { opacity:1; }
.opt-btn:hover::after  { color:var(--wa-red); transform:translateX(2px); }
.opt-btn.selected { border-color:rgba(204,0,0,.32); box-shadow:0 8px 20px rgba(204,0,0,.16); }
.opt-btn.selected::before { opacity:1; }
.opt-btn span:not(.opt-icon) { position:relative; z-index:1; }

.opt-icon {
  display:flex; align-items:center; justify-content:center; flex-shrink:0; position:relative; z-index:1;
  width:30px; height:30px; border-radius:50%;
  background:var(--wa-grad-brand); color:#fff;
  box-shadow:0 3px 9px rgba(204,0,0,.28);
  transition:transform .3s var(--wa-ease-bounce);
}
.opt-btn:hover .opt-icon { transform:scale(1.14) rotate(-6deg); }

.chat-back {
  background:var(--wa-grad-soft); border:1px solid rgba(204,0,0,.25);
  color:var(--wa-red); font-size:12px; padding:7px 15px;
  border-radius:11px; cursor:pointer; font-family:var(--font-body);
  align-self:flex-start; transition:box-shadow .2s, transform .2s; font-weight:700;
}
.chat-back:hover { box-shadow:0 4px 12px rgba(204,0,0,.18); transform:translateX(-2px); }

/* Feedback */
.msg-feedback { display:flex; gap:6px; margin-top:5px; align-self:flex-start; }
.fb-btn {
  background:#fff; border:1px solid var(--wa-border);
  border-radius:20px; padding:4px 10px;
  font-size:13px; cursor:pointer; color:#aaa; transition:all .2s;
}
.fb-btn:hover          { border-color:var(--wa-red); color:var(--wa-red); background:var(--wa-grad-soft); transform:translateY(-1px); }
.fb-btn.fb-active-up   { background:#E8F5E9; border-color:#66BB6A; color:#2E7D32; }
.fb-btn.fb-active-down { background:#FFEBEE; border-color:#EF9A9A; color:#C62828; }

/* Agent buttons */
.talk-agent-btn {
  display:flex; align-items:center; gap:8px; width:100%; margin-top:10px;
  padding:12px 16px; background:#fff;
  border:1.5px solid var(--wa-navy); border-radius:12px;
  color:var(--wa-navy); font-family:inherit; font-size:13px; font-weight:700;
  cursor:pointer; transition:background .25s, color .25s, box-shadow .25s, transform .2s;
}
.talk-agent-btn:hover { background:var(--wa-grad-navy); color:#fff; border-color:transparent; box-shadow:var(--wa-glow-navy); transform:translateY(-2px); }

.talk-agent-inline-btn {
  display:inline-flex; align-items:center; gap:6px; margin-left:6px;
  padding:6px 13px; background:#fff;
  border:1.5px solid var(--wa-navy); border-radius:20px;
  color:var(--wa-navy); font-family:inherit; font-size:12px; font-weight:700;
  cursor:pointer; transition:background .25s, color .25s, box-shadow .25s; vertical-align:middle;
}
.talk-agent-inline-btn:hover:not(:disabled) { background:var(--wa-grad-navy); color:#fff; border-color:transparent; box-shadow:var(--wa-glow-navy); }
.talk-agent-inline-btn:disabled              { cursor:not-allowed; opacity:.6; }
.see-all-btn {
  display:block; width:100%; margin-top:10px;
  background:#fff; border:1.5px solid rgba(204,0,0,.22);
  border-radius:14px; padding:10px 16px;
  color:var(--wa-red); font-size:12.5px; font-weight:700;
  font-family:var(--font-body); cursor:pointer; text-align:center;
  box-shadow:0 2px 8px rgba(204,0,0,.07);
  transition:border-color .22s, box-shadow .22s, transform .2s, background .2s;
}
.see-all-btn:hover {
  background:var(--wa-grad-soft);
  border-color:rgba(204,0,0,.42);
  box-shadow:0 6px 18px rgba(204,0,0,.15);
  transform:translateY(-1px);
}